Below FAQ are some common concerns of our customers, If you have other questions, please email us at support@sportitfirst.co.uk
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Pre Sale Questions
UK Despatch & Delivery
Our warehouse team aim to despatch orders within 2 working days.
Please see our delivery options below:
DPD Express - 1-2 Working Days (2pm Cut-Off)
DPD Pickup - 2-3 Working Days
Royal Mail Tracked 48 - 2-3 Working Days
DPD Saturday - Friday 1:30 Cut-Off
DPD Sunday - Friday 1:30 Cut Off
Please see our delivery options below:
DPD Express - 1-2 Working Days (2pm Cut-Off)
DPD Pickup - 2-3 Working Days
Royal Mail Tracked 48 - 2-3 Working Days
DPD Saturday - Friday 1:30 Cut-Off
DPD Sunday - Friday 1:30 Cut Off
What Countries Do You Ship To?
Please see below list of countries we currently ship to:
Australia
Austria
Belgium
Denmark
France
Germany
Ireland
Italy
Netherlands
Spain
Sweden
United Kingdom
United States
Where Can I Place An Order?
Do You Accept Phone Order?
Unfortunately, we do not accept phone orders, all orders must be placed via our website or our app.
What's Your Return Policy?
Please see a bullet pointed list of our refund policy:
- You have 30 days to return your order to us for a full refund including shipping.
- If you are a UK customer, the return cost is £2.99. A Royal Mail return link is provided after using our returns center and this amount is deducted from your refund total.
- If you are not based in the UK, the return cost is at the buyer’s expense.
- The item(s) must be unworn.
- The item(s) must be returned with the original tags attached were applicable.
- The item(s) must be returned in the original box where applicable with no labels/shipping labels and/or tape stuck on.
- You have 30 days to return your order to us for a full refund including shipping.
- If you are a UK customer, the return cost is £2.99. A Royal Mail return link is provided after using our returns center and this amount is deducted from your refund total.
- If you are not based in the UK, the return cost is at the buyer’s expense.
- The item(s) must be unworn.
- The item(s) must be returned with the original tags attached were applicable.
- The item(s) must be returned in the original box where applicable with no labels/shipping labels and/or tape stuck on.
Post Sale Questions
How Do I View My Order Status?
After your order has been despatched, an email will be sent to you with tracking information. This includes the tracking number and link.
Can I Change My Order After It's Been Placed?
Unfortunately, orders cannot be amended after they have been processed.
If your order has not been despatched, you will have the option to cancel and reorder if you wish.
If your order has not been despatched, you will have the option to cancel and reorder if you wish.
How Can I Cancel My Order?
If you would like to cancel your order, please email us at support@sportitfirst.co.uk
Unfortunately, if your order has been despatched, we will be unable to to provide a cancellation.
Unfortunately, if your order has been despatched, we will be unable to to provide a cancellation.
How Can I Return My Order?
If you would like to return your item, you can do so by using our Returns Centre below:
We charge a fixed fee of £2.99 for any UK returns, this will be deducted from your final refund total
Once our warehouse team have processed your returned item(s), you will receive a refund to your original method of payment.
We charge a fixed fee of £2.99 for any UK returns, this will be deducted from your final refund total
Once our warehouse team have processed your returned item(s), you will receive a refund to your original method of payment.
Can I Exchange My Order?
Exchanges are FREE!
If you would like to exchange your item, you can do so by using our Returns Centre below:
If you would like to exchange your item, you can do so by using our Returns Centre below:
What's Your Return Address?
SPORT IT FIRST
UNIT A PARKER DRIVE
FAKENHAM
NR21 8HW
UNITED KINGDOM
UNIT A PARKER DRIVE
FAKENHAM
NR21 8HW
UNITED KINGDOM